Customer Service

Our quality

We want you to be 100% satisfied with your purchase. Before your merchandise is ready to leave our building, it must pass our through inspection process along with special deluxing and detailing of every item to make sure that your new furniture meets or exceeds our high standard of excellence. Please remember that furniture is a product of nature and human hands, and that inherent imperfections are part of the beauty and uniqueness of your purchase. If you have any problems or concerns, please contact your salesperson or the customer service manager.

Our Low Price Assurance

We discount all manufacturers suggested retail prices. If within 15 days of your purchase, you can find the identical item at another store in our trading area that offers the same terms and customer services, we will gladly meet that price or refund the difference of your purchase upon verification.

Warranties

All merchandise is covered for a minimum of one year against manufacturer product of installation and fabrication flaws or defects. * Other extended warranties could be in effect by individual manufacturers that may increase this warranty period. This information will be provided to you upon delivery. All extended manufacturer warranties including “lifetime” warranties will be subject to labor and transportation fees after one year. Merchandise will be repaired or replaced according to the manufacturer’s provisions. Merchandise sold “AS-IS” carries no warranties.

* Improper care or use, fabric wearability, dye lot variations, fading, pilling and wrinkling are not covered.

Fabric / Leather / Wood Protection

We recommend our fabric, leather, or wood protection program for additional warranties. If you decline a fabric, leather, or wood protection program at the time of your order and wish to add it at a later date, you must notify us at least one business day prior to the merchandise being delivered to your home. Upon delivery, you will receive a warranty packet for the fabric / leather protection program, which will provide detailed information about your warranty. Questions in regards to our protection programs can be directed to Samsen or direct to the fabric, leather, or wood Protection Company.