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Once your furniture is ready for delivery, you may either utilize our Samsen delivery service or you may pick up you merchandise at our store. Items that are small enough should be taken with you at the time or your purchase. When your merchandise is received in our warehouse and scheduled for delivery, it is carefully unboxed and thoroughly inspected.
Pick up hours are limited so see store for details. Please come to our customer service office with your copy of the sales agreement. All accounts will need to be settled or financing paperwork signed at this time. All merchandise picked up will be in the original manufacturer’s cartons unless purchased from our showroom display. You have 48 hours for time of pick-up to report any damage.
Your merchandise can be wrapped with foam plastic; however, you should bring along extra blankets or tie down materials so that your merchandise can be well protected for the ride home. Furniture handlers are available to load your merchandise during normal pickup hours. If you made special arrangements for pickup outside normal hours, you will need to bring adequate assistance to load your purchase in your vehicle.
We have a standard delivery zone, which is 50 miles from our store. Delivery outside of this zone may be available at an additional charge.
If you need to cancel a scheduled delivery or pickup for any reason, please contact us as soon as possible to avoid excessive handling which could result in damage to your furniture or charges to your account.
Our warehouse space is limited. Please be prepared to accept delivery of your merchandise within 14 days of purchase or after arrival to our warehouse. We will hold your merchandise for up to an additional 60 days, at no charge but payment for the furniture must be made in full within the first 7 days of its receipt at our warehouse.
Will my furniture fit? Before you make your final purchase decision, please measure your door openings and the area where your new furniture will be placed. Merchandise that needs to be returned because it did not fit may be subject to a cancellation fee.
When your furniture is ready to be delivered, our office will call you to arrange a day for your delivery. All of our trucks are equipped with cell phones, so we’ll call you when we’re on our way, or if there’s an unexpected delay in our arrival time. If you need to cancel a scheduled delivery or pickup for any reason, please call us as soon as possible so that we can avoid excessive handling which could result in damage to your furniture or charges to your account. If you need to cancel or make changes in your delivery time, please contact our office no later than one business day prior to your delivery.
Please have the area cleared to receive your new furniture. Move all small items away from the moving path and room where your furniture will be placed. The delivery team will move one item for each item delivered to help clear the area for the new furniture. We are will not take responsibility for damage in moving your existing furniture.
When we get to your home
When the furniture is placed, we assemble, straighten, and level all pieces. We will plug in any cords, as well as review the operation of your merchandise. Please Note: Our delivery team is not permitted to move or place your existing furniture or electronics due to safety & health of our delivery team, as well as insurance liability limitations. You will either need to be prepared to do this yourself or have qualified technicians available to do so.
$79 on invoices under $500.00, $109 on invoices between $500.00 and $2000.00, $139 on invoices between $2001 – $4000, $199 on invoices between $4001 – $9000, $249 on invoices over $9001. than $2000.00, within 50 miles of Samsen Furniture. One delivery charge per order only, even if multiple deliveries are required.